A souvenir store has been temporarily closed after a saleswoman humiliated a pair of tourists for not buying anything in southwestern China.

The video, filmed in the city of Dali in Yunnan Province on October 5, shows an angry saleswoman in a red dress holding a phone while shouting to two tourists: "If you do not have money, do not travel. You poor losers."

In another video, a woman and a man also held their phones to record the saleswoman. The woman said: "Do not go to see the drums in her shop, you have to buy if you take a look of the drums."

The local authorities have investigated the case and closed the shop for 30 days.

According to reports, the shop assistant has apologised on her Douyin, Chinese TikTok, and the tourists have accepted her apology.

The video was provided by local media with permission.

视频中0到1分25秒为顾客视角，1分25秒至结尾为红衣女子视角
10月5日，云南大理。游客称在双廊游玩时，因进店后没买手鼓，被手鼓店红衣女子辱骂“穷鬼，没钱就别岀来”。次日官方发布通报责令该店立即停业整顿30天。
在10月9日举行的云南省国庆中秋黄金周文化和旅游市场情况新闻发布会上，大理州人民政府副州长李泽鹏就10月5日网上出现的“大理双廊古镇，不买鼓就辱骂游客”视频引发广大网友关注相关问题处置情况进行了通报。
10月5日网上出现的“大理双廊古镇，不买鼓就辱骂游客”视频引发广大网友关注。大理州委、州政府高度重视，州、市立即组成联合工作组进驻双廊开展调查和调解工作，对游客在大理旅游期间不愉快的遭遇表达了诚挚的歉意，对涉事店员进行了严肃认真的批评教育和细致入微的心理疏导，责令涉事的手鼓店整改。通过深入细致的工作，调解双方矛盾纠纷，涉事店员认识到自己的不当言辞伤害了当事人、网友的感情，通过个人抖音号正式作出道歉，游客公开接受道歉。同时，也以此案例为鉴，为进一步巩固我们旅游市场秩序整治来之不易的成果，警示涉旅行业吸取教训、加强自律，促进涉旅企业转变经营理念，不断提升服务品质，把服务当成产品做，不断提升服务品质，在服务质量提升中寻找增长点，向服务要效益。广大媒体的和网友的关心关注，反映出大家对双廊、对大理的喜爱，对云南旅游的期盼，真诚希望各位继续帮助和监督我们改进工作，加快发展。（视频由云南台）