This is the chaotic moment a family were kicked off an AirAsia flight that was overbooked.

Footage shows tourist Susan Yong and her family - including three elderly relatives - being forcibly dragged out of the aircraft at the Kuala Lumpur International Airport in Selangor, Malaysia on November 19.

Outraged Susan said she had booked the trip to Chiang Mai province in Thailand months in advance last April.

However, as the group were checking in at the service counter, staff allegedly told them the Airbus A320 flight was already overbooked and offered to arrange a flight to Bangkok later that night.

The frustrated flier rejected the deal as they had already made reservations for a car and hotel. After a few more minutes of negotiations, the staff then allowed them to board the plane and handed them passes.

But as they walked onto the aircraft, they allegedly encountered yet another ordeal with Susan and her husband informed that they were on the 'no-show' list.

A stewardess assured them they would be seated, but a male employee later arrived to unceremoniously eject them from the low-cost carrier's jet, claiming they did not have air tickets and their handwritten boarding passes did not count.

Fearing the flight would take off with their elderly parents, the pair refused to leave.

Susan, from Malaysia, said: 'When security personnel arrived, they wanted us to get off the plane even before discussing how the issue could be resolved. They didn't want to listen to us, talk about compensation, or talk about how to deal with the elderly.

'Moments later, about six or seven security personnel appeared and they kicked us off the plane as if we were criminals. Their attitude was really bad, I was really scared.'

The stunned woman said she could not help but cry at the rude treatment she and her family had experienced.

She added that AirAsia offered each of them 100 USD with an expiry date in their AirAsia accounts. Furious Susan rejected the deal.

In a later update, Susan said the family were offered a one-night stay at a hotel, and a flight to Chiang Mai the following day.

She said: 'After being dragged off the plane like prisoners, we were compensated with tickets for a 12:45 pm flight to Chiang Mai the next day, and one night of accommodation with dinner and breakfast at a hotel.'

However, the experience left the family in a sour mood that affected their trip, she added.

Air Asia, run by former QPR boss Tony Fernandes, did not reply to requests for comment.

According to the airline's website, passengers can move their flight booking to another date if the flight is cancelled.

Overbooking is an established and legal practice among airlines to ensure the most plane seats are filled for maximum profits. However, companies can have problems if passengers refused to be bumped to a later flight or accept compensation for being offboarded.