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Holiday from Hell Illness

By Shannine O’Neill

**EXCLUSIVE**

THIS MUM has slammed the resort that forced her to endure a holiday from hell as family members contracted rashes, ear infections and a stomach bug from the filthy surroundings.

Domestic Cleaner Rebecca Price (41) from Cardiff, UK flew from Bristol to Rhodes on July 20, 2023 for a family holiday filled with fun and relaxation when she was met with unclean facilities and unhygienic surroundings including no running water certain rooms that left her son with a rash and another family member with a stomach bug.

Rebecca stayed in the Evita resort, Faliraki in Rhodes, Greece with her husband (40) and three children, 16, 13 and eight-years old, for what was meant to be an 11-night stay in a four-star hotel.

Rebecca had booked her all-inclusive package holiday through Easyjet for just over £4K as one of their package holidays and had expected wonderful food and gorgeous surroundings due to its four-star status.

However, when Rebecca and her family arrived at the resort, they were quickly shocked at the unhygienic and disgusting state of the hotel and resort.

Rebecca had noticed that the pool at the resort was green and murky, with it being so dirty that she was able to write into the dirt at the bottom of the pool.

There were also ants in their accommodation, no shower door, poor facilities that included no running water in the bathrooms, a closed waterpark section and poor food and drink selection for a four-star hotel.

Their surroundings were so unhygienic in fact, that her son had started to develop a rapidly increasing rash on his back.

Another family member had contracted worms, which Rebecca is certain was from the unhygienic surroundings and lack of handwashing facilities due to no running water at times.

Rebecca complained to the staff at the resort, who had argued that their facilities were up-to-code and insisted that they could provide the paperwork to show that the pool was verified to be clean and suitable for use.

Rebecca had complained multiple times before this about the pool, but was always written off with excuses such as the pool was green due to the shadows of the trees and the tree sap.

However, this time Rebecca had brought photographic evidence of the murky green pool, making the manager have no excuse but to apologise and let her know that there would be an investigation.

Soon after this, a pool cleaning service was called to dump “horrendous amounts of chlorine” into the pool, which eventually ended up bleaching guest’s swimwear.

As Rebecca’s son’s rash continued to worsen and he developed an ear infection alongside it, they were told by doctors that they would be best to not fly and so had to stay in the resort for a further two days before they were able to fly back to Bristol airport.

Throughout this ordeal, Rebecca had also been complaining to Easyjet about their situation, but was told that they were too busy to deal with her and that she should be happy she had a place to stay.

““We went with EasyJet as a package holiday from Bristol to Rhodes,” she said.

“We were told we should be grateful we have a place to stay.”

Being described to Rebecca as a four-star resort, she was horrified at the state of the hotel and surroundings as soon as she arrived.

“It was dirty, unorganised, not a four-star, poor food and drinks, closed waterpark, broken facilities such as sunbeds, ants in my accommodation, no shower door, and pool green,” she said.

“The worst thing was the pool and hotel expecting guests to use it.

“I complained several times and was told the pool was green due to shadows from trees and tree sap.

“I was told they could provide paperwork to verify pool cleanliness.”

Rebecca and her family were devastated that they had to stay for another two days as their son recovered from a rapidly developing rash and ear infection, especially after being brushed off for their worries for the past 11 days by the hotel staff.

“We were devastated, it was stressful, my son became ill and we had to stay longer as he wasn't fit to fly home,” she said.

“So it developed suddenly and I complained to reception and said it was down to poor pool hygiene.

“The manager was very defensive and offered to show me paperwork to back up the pool check.

“I showed her my photographs of the state of the pool with the date and time and she was mortified and kept apologising saying she would investigate.

“The pool team came and just poured a horrendous amount of chlorine in whilst some guests still used the dirty pool. This then bleached the swimwear of guests.”

After the rash, Rebecca’s son contracted an ear infection from what she believes to be from the unhygienic surroundings, as well as another family member getting worms from what they believe to be caused by the lack of running water to wash their hands.

“My son after the rash had an ear infection from the dirty pool,” she said.

“Another family member developed worms which I can only imagine came from lack of handwashing facilities.

“The food choices were very poor for a four-star resort. Lots of frozen vegetables and chips. Cheese in puff pastry - all very random choices.

“We were devastated.”

Evita resort were contacted for a statement but have not provided one at this time.


ENDS