A routine visit to a Wildberries pick-up point turned violent on August 7, 2024, when a customer assaulted a pregnant employee after a dispute over a bed linen return.

The customer, who had ordered the bed linen online, attempted to return it after opening the package. When the employee explained that bed linen could not be returned and suggested contacting Wildberries customer support, the customer became enraged. The situation escalated as the customer hurled insults before striking the employee with the very bed linen she was trying to return.

On August 7, 2024, in Lobnya, Russia, a customer at a Wildberries pick-up point assaulted a pregnant employee after a dispute over a return. The customer had come to collect a set of bed linen she had ordered online but decided to return it after opening the package. When the employee informed her that bed linen could not be returned and advised her to contact Wildberries customer support, the customer responded with insults and eventually struck the employee with the same set of bed linen.