On November 4, 2024, in St. Petersburg, Russia, a customer attacked a 25-year-old employee at an OZON pick-up point in the village of Shushary on Shkolnaya Street. The conflict began when the customer, frustrated by the delayed opening of the pick-up point, returned after shopping elsewhere and found that her pet's ordered outfit didn't fit. After leaving the products on the counter, she returned to find the pick-up point closed again, leading to a heated exchange with the employee. The situation escalated into physical violence, with the customer pushing the employee into a wall, pulling her by the hair, and throwing her onto the asphalt. The employee suffered a concussion and filed a police report.