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01:19
Huawei partners with Kenyan firm on artificial intelligence customer care solution
STORY: Huawei partners with Kenyan firm on artificial intelligence customer care solution
SHOOTING TIME: Nov. 19, 2024
DATELINE: Nov. 20, 2024
LENGTH: 00:01:19
LOCATION: Nairobi
CATEGORY: TECHNOLOGY
SHOTLIST:
1. various of the signing ceremony
2. SOUNDBITE 1 (English): JOHN ONYANGO OTOLO, CEO of Kupa Kenya
3. various of the signing ceremony
4. SOUNDBITE 2 (English): GAO FEI, CEO of Huawei Kenya
STORYLINE:
Chinese technology firm Huawei signed an agreement in Nairobi on Tuesday with insurance company Kupa Kenya to roll out an artificial intelligence customer care (AICC) solution.
John Onyango Otolo, chief executive officer of Kupa Kenya, told media that the technology solution from Huawei will enable his company to significantly boost the customer experience.
SOUNDBITE 1 (English): JOHN ONYANGO OTOLO, CEO of Kupa Kenya
"We thought it wise to look for a software that can help us generate relationships with our customers because we prioritize them. And that is how we entered into a partnership with Huawei. So far, we are very happy that the system is really helping us interact with our customers. And we are getting a very beautiful experience with the AICC. And we believe that this is the beginning of a brighter future."
SOUNDBITE 2 (English): GAO FEI, CEO of Huawei Kenya
"This AICC celebration will truly build the new digital transformation for customer care service. And also, powered by Huawei technology, the AICC system will create an improved user experience for Kupa Kenya's customers."
Xinhua News Agency correspondents reporting from Nairobi.
(XHTV)
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