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03:04
Japan: Cyberattack on Japan's airline cause flight delays, cancellations
Japan - December 26, 2024 Japan's second-largest airline was hit by a cyberattack Thursday, causing multiple flight delays and cancellations and bringing inconvenience to tourists during a traditional year-end busy travel season. Japan Airlines said its network system started malfunctioning from around 7:25 Thursday, and the problems were fixed before 14:20 but the related impacts lasted. By 16:30 Thursday, three domestic flights were canceled and a total of 64 domestic and international flights were delayed for over 30 minutes, with the longest being more than four hours. At the Haneda Airport in Tokyo, many flights were delayed or rescheduled. Travelers said the sudden malfunction of the carrier's network system caught them off guard, leaving them in shock and confusion. "I was heading for a concert, but my flight has been delayed by about 40 minutes. The airline company's network system was attacked, which is really a shock to me," said a passenger. "We have been unable to check in yet, and the airline company has not offered us a specific solution," said another traveler. The airports in Japan's Kansai, Hokkaido, Kyushu and Okinawa also saw flights of Japan Airlines delayed, including those to China. Japan Airlines is the second largest airline in Japan after All Nippon Airways (ANA). After the news of the cyberattack came out, the company's stock price fell 2.5 percent on Thursday before recovering slightly. The flight disruption also delayed mail and parcel deliveries across Japan, said Japan Post. Shotlist: Tokyo, Japan - Dec 26, 2024: 1. Various of planes of Japan Airlines; 2. Flight schedule showing planes delayed, rescheduled; 3. Various of stranded passengers; 4. Airport service staff talking with passengers; 5. SOUNDBITE (Japanese) passenger (name not given) (partially overlaid with shot 6): "I was heading for a concert, but my flight has been delayed by about 40 minutes. The airline company's network system was attacked, which is really a shock to me."; [SHOT OVERLAYING SOUNDBITE] 6. Airport service staff talking with passenger; [SHOT OVERLAYING SOUNDBITE] 7. Arrivals hall; 8. Various of airport service staff, stranded passengers; 9. Ticket machine of Japan Airlines; 10. SOUNDBITE (Japanese) passenger (name not given): "We have been unable to check in yet, and the airline company has not offered us a specific solution."; 11. Stranded passengers; 12. Flight schedule; 13. Arrivals hall; 14. Sign of Japan Airlines; 15. Various of post office; 16. Traffic. [Restriction - No access Chinese mainland]
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