Manila, Philippines - Recent AI-driven industry transformations have impacted Filipino workers, prompting calls for policy changes to address job security concerns. The Philippines, known as the BPO (business process outsourcing) capital of the world, holds a 10-15 percent share of the global outsourcing market. With a highly skilled English-speaking workforce, competitive labor costs, and strong telecommunications infrastructure, the industry has long been a key driver of the country's economy. But as the world enters the age of AI, the sector is undergoing a seismic shift. For five years, Vilma Estrellado worked as a content writer in the BPO industry. But recently, her job was made obsolete when her company turned to AI tools to streamline operations. Outsourcing advisory firm Avasant estimates that up to 300,000 BPO jobs in the Philippines could disappear in the next five years due to AI automation. AI-powered chatbots and virtual assistants are now handling a growing share of customer service tasks -- once performed in majority by human agents. The impact extends beyond the BPO sector. The International Monetary Fund warns that 14 percent of the country's 50 million-strong workforce is at risk of being replaced by AI. The most vulnerable roles include customer support, technical services, sales, and clerical work — jobs that have long provided stable employment for millions of Filipinos. As AI adoption accelerates, policymakers and industry leaders face growing pressure to safeguard workers and ensure an inclusive transition in the digital economy. Shotlist: Manila, Philippines - Recent: 1. Aerial shots of city view, traffic; 2. Pedestrians; 3. Various of buildings, traffic; 4. Company sign; 5. SOUNDBITE (English) Vilma Estellado, BPO worker (partially overlaid with shot 6): "AI was supposed to help us in terms of article writing, in terms of doing administrative tasks. But instead it's been used to weaponize us to lower our pay, to terminate us."; [SHOT OVERLAYING SOUNDBITE] 6. Interview in progress; [SHOT OVERLAYING SOUNDBITE] 7. Various of building; 8. Screens showing interaction with AI-powered chatbots; 9. SOUNDBITE (English) Renzo Bajala, spokesperson, BPO Industry Employees Network: "We also urge the government to implement laws that should protect the rights of the Filipino workers amidst the rising of AI. We welcome this AI as an innovation as part of the advancement of technology, but again it should not replace us."; 10. Various of stewards working; 11. SOUNDBITE (English) Julius Caiglet, spokesperson, Federation of Free Workers: "The immediate response would be training, upskilling and getting trained in new craft. But the types of jobs could be limited if we stick to that formula only because we could only create jobs based on the available industries we already have."; 12. Traffic; 13. Driver inserting card; 14. Various of store clerk working. [Restriction - No access Chinese mainland]