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China: AI integration accelerates across China's insurance, banking industries
Storyline: AI integration accelerates across China's insurance, banking industries [Voice_over] China's insurance and banking industries are adopting popular AI programs from DeepSeek to streamline employee operations and to enhance the client experience. New China Life, for, example plans to use DeepSeek as a marketing assistant for employees. [Sound_bite] Qin Hongbo, vice president, New China Life Insurance Co., Ltd.: "[We] are embracing a new wave of technology and development opportunities brought by DeepSeek. For example, to empower agents, we're going to launch an intelligent marketing assistant and an AI tool as soon as possible. In order to upgrade customer experience, we will introduce a superior intelligent customer service system." [Voice_over] In their commitment to embrace innovation to meet evolving market demands, China's insurance sector's use of AI also brings tangible benefits to consumers. [Sound_bite] Xie Yonglin, president, Co-CEO and executive director, Ping An Insurance (Group) Company of China, Ltd.: "We use big data and AI to improve efficiency and reduce costs. AI has helped us reduce losses of 11.9 billion yuan (about 1.64 billion U.S. dollars) by identifying and blocking fraudulent insurance claims." [Voice_over] Last year, China's six major commercial banks invested over 16 billion U.S. dollars for tech upgrades with each using AI to assist in credit expansion, remote banking, customer service and anti-money laundering efforts. [Restrictions : No access Chinese mainland]
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