A mum who recorded harrowing footage on her ring doorbell of a double-decker crashing into an aqueduct today called for urgent action to prevent further tragedies.

The woman, who asked not be named, ran to the scene of devastation to help some of the 20 or so victims injured when the bus's roof was ripped off the canal aqueduct in Eccles, Gtr Manchester.

The resident who moved on to the street since 2016 says she has witnessed at least 10 large vehicles crash into the structure – including three buses, bin lorries, and a cement truck.

The mum of three, in her 50s, claims she was shocked to see the bus driver not helping injured passengers – unlike previous incidents.

She said: "He didn't even help anybody, or do anything. "

"We don't even know if he phoned – we heard him on the phone but he was speaking another language, so we don't know if he was on the phone to emergency services or somebody else."

"Normally the bus drivers or people in the wagons come to help people, or they're injured themselves. But he didn't even come to help anybody, nobody. "

"We were a bit upset about that."

The mum, in her 50s, ran out of her home to help victims following the latest crash, which she described as looking like ‘something out of a movie'

She said: "I ran over to help, shouting for people to come and help – you could see people with head injuries, blood. People were helping somebody on the top of the bus."

"We just ran out and did what we could, really. My first concern was the casualty lying on the floor who'd come off the back of the bus. God, she was only young. Putting her in the recovery position."

"Paramedics were there pretty quick, and then just helping other casualties, getting them sat down."

"From the last bus hitting [in 2023], they've not replaced the wooden beam, which is another safety measure. I know there's chains, they have an arch with chains."

"Vehicles are forever reversing up the road, they think they can get under the bridge and then they realise once they get to the bridge."

"I think this is about the tenth vehicle that we've dealt with that's hit the bridge, and nothing seems to have improved."

The frustrated mum says she's repeatedly reported crashes to police and the Bridgewater Canal's owner, Peel L&P, but says nothing seems to have changed.

The site of the crash is just 100 metres from the Barton Swing Aqueduct, the first and only swing aqueduct in the world.

The resident said she thinks not enough is being done to protect them from damage.

She added: "It's just not looked after, from the bridge point of view, the road users' point of view – it's been an accident waiting to happen."

"All the professionals come out to look at it, and nothing seems to get – they put the signs up but then a bus hits it on the other side and they don't put the beam and sign back up again, and then this happens again."

A Greater Manchester Police spokesperson said it was for local authorities to deal with maintenance, repairs, and inspections of roads.

Peel, Salford Council and Transport for Greater Manchester were contacted for comment.