Hundreds of passengers faced chaos at Seattle-Tacoma International Airport on October 24, 2025, after an Alaska Airlines IT outage led to a ground stop, unannounced delays, and widespread evening flight cancellations, according to video recorded by Ari Hoffman.

The footage shows a long, disorganized line of travelers winding through Concourse C. Many bundled in winter coats, hats, and backpacks drag rolling suitcases toward a single overwhelmed customer service desk.

The queue snakes across glossy tiled floors with beige, teal, and brown wave patterns, past glass-walled shops including a Hudson News store with blue signage, a world map display of Seattle routes, and flight monitors flashing red “CANCELED” alerts.

As the camera pans forward, passengers grow increasingly frustrated. Some speak on phones, others complain in small groups, while no airline staff are visible managing the crowd.

Ambient airport noise includes rolling luggage, faint announcements, and murmured complaints, highlighting the scale of the disruption that left travelers stranded for hours.