During her lunch break, Britney Hannon dialed the IRS representative in an attempt to resolve the mystery of her missing tax refund. The customer service representative (CSR) diligently took Britney's information and placed her on a 5-7 minute hold. Upon the CSR's return, a peculiar turn of events unfolded.

After checking if Britney was still on the line, the CSR encountered an unusual silence. Repeated calls to her name yielded no response, and after approximately one minute of silence, Britney was shocked to discover the unmistakable sound of snoring on the other end of the line. Unfazed, she decided to put the call on speaker and consulted her co-worker, confirming that indeed, snoring was audible.

I called the IRS representative on my lunch break at work to try and resolve why I have not received my taxes. The CSR took my information and put me on a 5-7 minute hold. She came back to phone and asked was I still on the phone. I replied I was still on the phone but she then did not respond. I proceeded to call her name she still did not respond. After a about a 1 minute of no response, I heard snoring. I then put her on speaker and asked my co worker was I really hearing snoring and she agreed. I then proceeded to ask my co worker could I record myself on her phone so I can let the world know this CSR fell asleep on me during a serious matter concerning money that’s due to me.