Shotlist Hong Kong - Recent 1. Various of Yau Tsim Mong District Health Center; staff, patients 2. SOUNDBITE (English) Dr. Pang Fei-Chau, Commissioner for Primary Healthcare, Primary Healthcare Office, Hong Kong SAR Health Bureau (starting with shot 1/partially overlaid with shots 3-4/ending with shots 5-7): ""[There are] quite a number of residents who had emotional upsets, insomnia, anxiety, and also some of them have pain because when they escaped from the fire site, they may have had some minor injuries. So all those services can be catered for and managed in the shelters. With those experiences, we found that these services really need to continue. So we set up hotlines in the district health centers because there are 18 districts in Hong Kong, and we hope that when the residents move anywhere in Hong Kong, they still have a hotline that can manage their health needs." [SHOTS OVERLAYING SOUNDBITE] 3. Various of Yau Tsim Mong District Health Center, staff; leaflet showing "psychological and psychiatric consultations for free" 4. Notice in Chinese showing free health care service for affected residents [SHOTS OVERLAYING SOUNDBITE] 5. Various of senior checking blood pressure 6. Various of staff working; free mental care hotline numbers for affected residents; staff answering phone 7. Computer, facility in Yau Tsim Mong District Health Center 8. Burnt-out residential complex of Wang Fuk Court 9. SOUNDBITE (English) Dr. Pang Fei-Chau, Commissioner for Primary Healthcare, Primary Healthcare Office, Hong Kong SAR Health Bureau: "After the shelters were closed, we asked the private sector to see, going [forward], who wants to be volunteer doctors. So that's why there are more than 250 doctors who raised their hands and said, 'Yeah, I want to manage them at my clinics.'" 10. Various of entrance to Wang Fuk Community Health Center 11. SOUNDBITE (English) Dr. Ruby Lai Kit-Chi, Medical Director, United Christian Nethersole Community Health Service (starting with shot 10/partially overlaid with shots 12-13): "We have more than a thousand patients [who had been] living in Wang Fuk Court. On the first day we noted the incident, our whole team immediately [thought about] what we can do for the affected residents. We committed that we can waive the consultation fee and the fee for the medication. My staff and I also go to the shelter center [and] until now we are still helping these affected residents. They still come back, because they trust us." [SHOTS OVERLAYING SOUNDBITE] 12. Sign showing Dr. Lai Kit-Chi, consultation room 1 13. Various of Dr. Lai talking to patients [SHOTS OVERLAYING SOUNDBITE] 14. Dr. Lai comforting patient 15. SOUNDBITE (English) Dr. Ruby Lai Kit-Chi, Medical Director, United Christian Nethersole Community Health Service: "Actually, I have to thank the affected residents because when they came back this morning, the patients cared about me, my emotions. Because they know that I have a lot of patients affected. It's touching me this morning." Hong Kong - Recent 16. Burnt-out residential complex of Wang Fuk Court Storyline A network of healthcare professionals in the Hong Kong Special Administrative Region (HKSAR) are offering free primary care and traditional Chinese medicine services to the victims of last month's deadly fire in the city's Tai Po district. The fire, which erupted on Nov 26 at the Wang Fuk Court housing complex, has claimed 160 lives, with six people still reported missing, according to authorities. As part of the relief and recovery efforts, the city has been putting support mechanisms in place to assist victims in the wake of the tragedy. Since early December, 18 health centers across the districts have paired victims with family doctors. Starting this week, traditional Chinese medicine practitioners have also been joining the program. Residents affected by the fire are entitled to up to three free medical visits each. The initiative builds on the large-scale emergency response launched immediately after the fire, when the Primary Healthcare Commission under the Hong Kong SAR Health Bureau swiftly set up medical stations at temporary shelters, providing consultations, medication and psychological support to those affected. "[There are] quite a number of residents who had emotional upsets, insomnia, anxiety, and also some of them have pain because when they escaped from the fire site, they may have had some minor injuries. So all those services can be catered for and managed in the shelters. With those experiences, we found that these services really need to continue. So we set up hotlines in the district health centers because there are 18 districts in Hong Kong, and we hope that when the residents move anywhere in Hong Kong, they still have a hotline that can manage their health needs," said Dr. Pang Fei-Chau, the bureau's head commissioner. Around 500 healthcare professionals from the private sector have been volunteering at the temporary shelters set up to house displaced locals, while many have since joined the new program to provide sustained support. "After the shelters were closed, we asked the private sector to see, going [forward], who wants to be volunteer doctors. So that's why there are more than 250 doctors who raised their hands and said, 'Yeah, I want to manage them at my clinics,'" Pang said. Among the volunteers is Dr. Ruby Lai Kit-Chi, whose clinic is located within walking distance from Wang Fuk Court. She has provided ongoing treatment to some 150 affected residents over the past three weeks. "We have more than a thousand patients [who had been] living in Wang Fuk Court. On the first day we noted the incident, our whole team immediately [thought about] what we can do for the affected residents. We committed that we can waive the consultation fee and the fee for the medication. My staff and I also go to the shelter center [and] until now we are still helping these affected residents. They still come back, because they trust us," said Dr. Lai, who is the medical director at the United Christian Nethersole Community Health Service. Lai said the Hong Kong community has rallied around those affected, with care and support flowing in every direction. "Actually, I have to thank the affected residents because when they came back this morning, the patients cared about me, my emotions. Because they know that I have a lot of patients affected. It's touching me this morning," she said. [Restrictions: No access Chinese mainland]