A Christmas caroling visit took an unexpected turn when a grandmother walking into a nursing home with her family was mistaken for a resident and asked if she knew where her room was. The viral moment, posted by @kloeyygracee on TikTok, has now surpassed five million views.

The clip shows Gran arriving cheerfully to sing for the residents when a staff member gently asks whether she needs help finding her room — leaving the entire family stunned, especially since she had never been inside that nursing home before.

Her reaction is priceless, a mix of disbelief, laughter, and “did that really just happen?” energy that viewers can’t get enough of.

Gran walks into the nursing home to go caroling to the residents, and gets asked if she knows where her room is!! Everyone is shocked, because she has never been inside of that nursing home before.