This Uber rider stole money from the driver’s tips jar then ran away. I emailed to Uber about this incident and sent them dash cam video as proof. This was their respond, 'We understand your frustration with this experience. We’ve attempted to contact the rider by phone and email, but haven’t been able to resolve this issue. The rider responded to us and advised us that she didn't steal your cash from the tip jar. If you believe the rider has your cash as captured from your dash cam and is refusing to return it, you may want to initiate a formal investigation via the police. Uber will comply with any formal requests from law enforcement for information that may be needed to pursue the matter to its end. Uber is eager to facilitate the return of items between riders and partners, and help however we can.' I was too busy on my job and never filed a police report.