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United Airlines staff in heated row with flier after telling her bag is too big - despite it fitting perfectly into rack

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Footage shows a heated row between airline staff and a flier after they repeatedly claimed her carry-on bag was too large - despite it fitting perfectly into their baggage rack.

Fuming Natalia Rutkowski, 27, was checking in for a flight from Chicago to New Jersey with her mom Anna, 58, when “rude” United Airlines staff confronted her about a handbag.

Mobile phone footage shows the account executive, of Lyndhurst, New Jersey, being asked to place the piece of luggage into a test rack at O’Hare International Airport.

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