Dallas, United States - September 03, 2025 Viral footage filmed by passenger Jay Crenshaw shows a tense clash between a woman and a flight attendant on a flight from Costa Rica to Dallas on Tuesday, after the traveler told the crew member “she should shut up” during the safety briefing. Crenshaw said the incident began when the woman noticed her seat was dirty and asked the same attendant to clean it, which she did. The passenger then continued her phone conversation as the safety audio began to play. When the attendant asked her to stop and pay attention, the confrontation was caught on camera. The flight attendant is seen pushing back firmly. “Do you want to get off the plane? Because I don’t feel comfortable with you if you’re not going to follow instructions,” she stated, before adding, “You’re not on my list as someone who can’t hear. So I’m going to ask the pilot to remove you because you’re not complying. You know what you did, right?” The passenger eventually agreed to comply, but later accused the attendant of harassment. Footage then shows her being escorted from the aircraft. Crenshaw, who posted the video with the caption “empty middle seat is a win for me,” confirmed she was removed. Reflecting on the incident, Crenshaw said, “I think the passenger knows she was wrong. I’m definitely not excusing her behavior. She’s a person and we’ve all had bad days and have said bad things because of it but we weren’t on film. I hope people can remember this and give her a bit of grace. At the same time, I also hope she can learn from this and improve.”