This is the moment a customer fell into a hole in the floor of a shopping mall in north-western India.

CCTV footage from a mall at Silver Chowk in Surat, Gujarat, shows a man with a backpack walking backwards while looking up as he waits for a lift.

He fails to notice that there is a hole right behind him and falls into it.

The man fell from the ground floor to the basement and was injured.

A group of onlookers and mall staff took him to a nearby hospital where he was reported to be recovering.

According to the police, workers had dug a hole to carry out repairs but neglected to put up warning signs or a barrier.

Police are probing the incident.

This is the moment a customer falls into a hole on the floor at a shopping mall in north-western India.

CCTV footage from a mall at Silver Chowk in Surat, Gujarat, shows a man in backpack walking backwards while looking up as he waits for a lift.

He fails to notice that there is an uncovered hole right behind him and falls into it.

The man fell from the ground floor to the basement and was injured. A few onlookers and mall staff rushed him to a nearby hospital where he is recovering.

Sources in police said mall officials had dug a hole to carry out some repairs and the workers had neglected to put up warning signs around it.

Police have filed a complaint and are probing the incident.